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CARDINAL VINTAGE BIKE SHOP 1955 El Camino Real Palo Alto, CA 94306 650-328-8900 Mon - Sun: 10:00am - 6:00pm
 
 
 
 
 
 
 
 


The bicycle you buy, and especially where you buy it, has a huge impact on your safety, comfort, and how much fun you have riding!

We make bike buying easy and fun!Bicycles are fun vehicles that can travel at high speeds and withstand even demanding conditions. To do their best, they need to be constructed of high-quality materials, assembled by competent and trained bicycle mechanics, and properly adjusted to fit you right.

By purchasing your new bike from a professional bicycle store instead of from a mass merchant or "discount" department store you receive numerous important advantages, which we outline here.

COMPARISON: Bicycle Shops vs Mass-Merchants

AdvantagesBicycle ShopsMass-Merchants /
Department Stores
Bike Comfort and FitPeople come in all sizes and need the expert fit bike shops can provide. They ensure that your bike is the right size and adjusted properly just for you. Test rides and follow-up fitting fine-tuning is available, too. The result is easy, efficient and safe cycling and more fun!Mass-merchant bicycles come in few sizes forcing you to compromise on the fit. These stores also do not have experienced staff who understand how to measure you or how to adjust the bike to fit you. Plus, they don’t offer test rides and don’t do follow-up adjustments. The result is an uncomfortable, inefficient ride.
SelectionBike shops have a wide selection of bicycle models, sizes, styles and colors. Their expert staff coaches you through the process of finding the best bike for you.Selection is usually very limited and staff expertise is limited, too, or non-existent.
Safety
Bicycles come in boxes and need to be assembled carefully and properly to be safe, work right and hold up. Bike shop bikes are assembled in-store by experienced mechanics, and each is test ridden to ensure proper function and safety. They are then carefully fit to you at the time of purchase. Test rides, tune-ups and instructions assure safe and great rides.Some mass-merchants sell unassembled bikes meaning you have to do it yourself (yes, it's "only" a bicycle, but it still requires significant know-how to build it right). Plus, no test rides, tune-ups or safety tests are available. Many buyers eventually bring these bikes to bike shops to be properly assembled or adjusted.
Value After The Sale
Bicycle shops have an experienced staff who welcome post-sale service and adjustments, usually for free or at low cost. They want to satisfy your needs and help you fully enjoy cycling!After buying a bike from a mass-merchant, you have little or no help after the sale, either if problems occur or if you just want help to enjoy your bicycle more.
Accessories
Bike shops offer a wide selection of quality cycling accessories, helmets and clothing in many models, colors and sizes. The staff consults with you to find the right accessories and gear for your bike and how and where you ride.Usually a limited or poor selection of accessories is available, with little or no help to choose the right ones. Often, these are cheap, knockoff products, which can create safety and reliability issues, too.
WarrantyBicycles sold at bike shops come with full warranties. And, most problems are resolved in-house. Plus, shops stand behind their bikes and products with experienced mechanics and riding experts.Products sold here have manufacturer warranties only, making it impossible or cumbersome to get a repair or adjustment. They may let you return the bike for a refund.
Community Bicycle shops are the central source for more than just great bicycles accessories and apparel. They help you find the great rides, latest cycling info, and often serve as advocates for better bike paths and facilities in your area, too!They mainly just sell stuff.
Expertise

Shops employ knowledgeable and enthusiastic staff, many who are cyclists with detailed knowledge in the field. Their only job is satisfying your cycling needs, and they love doing it!

They mainly just sell stuff.

Polices and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Three shipping options are offered for merchandise delivery:

Standard Ground: $5.00
2-Day (weekdays): $10.00
1-Day (weekdays): $20.00

Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

IN-STORE PICKUP

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

 

Cardinal New & Vintage Bike Shop

1955 El Camino Real, Palo Alto, CA 94306

Phone: (650) 328-8900
Open: 10 am - 6 pm 7 days a week

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